Stock and Supply Chain during a pandemic
As you can imagine, supply chains worldwide are overtaxed due to worker shortages as a result of the coronavirus. This has resulted in longer than usual processing times, as well as stock issues across the industry. We do our very best to stock a wide array of colors and sizes, but unfortunately the past year has been marked by products disappearing from the warehouses and not being restocked as quickly as usual. We can only imagine this will be worse with the holiday demand, and we ask for your patience and understanding if your preferred product, color, or size is no longer available.
Some of the items in our store are Print on Demand (PoD), meaning they are printed when you order them, and shipped to you directly from the printer on our behalf. This includes all t-shirts and hoodies, face masks, mugs, posters, and framed prints.
We have real time integration with their systems, but with the challenges of the pandemic, the entire supply chain is feeling the strain right now. Stock levels are not always predictable, and restocks aren’t happening as quickly as normal. Production and shipping times are slower than usual right now.
On top of that, the USPS is experiencing unprecedented delays nationwide.
All this is to say, please allow some extra time for shipping. Our PoD products are generally printed and shipped out within a few days of order, but sometimes that gets extended to as much as 10 days right now, and once they’re in the mail they can take longer than expected, too.
A few of our products – dice, patches, pins, beanies, and stickers – are self-fulfilled, meaning Rev and Harvey package them up and send them out to you with love.
While you can place a single order containing both PoD and self-fulfilled products, they will be coming from different locations with different shipping information. We’ll do our best to make sure you have all the relevant tracking numbers you need. If there’s an issue at any point, feel free to use the contact form to get in touch with us – choose the drop-down option for “technical problem with this site” and your message will go straight to Nyx.
For now we ship to just a few countries outside the US: Canada, United Kingdom, Germany, Ireland, Norway, Netherlands, Australia, and New Zealand. If you live in a country not listed, please contact us via our contact form and we’ll see if we can get you set up!
There is a difference in shipping costs for international buyers if you buy our self-fulfilled products or our PoD products. Our PoD partner has facilities worldwide, so many of those products will come to you at the cost of local shipping. The products we send out from Indiana have a higher cost, of course.
For this reason, any international orders containing only PoD products will be charged a flat shipping rate between US$3.00 and US$3.50, while international orders containing self-fulfilled products will be charged a flat shipping rate between US$10.00 and US$13.00. Any customs fees are the responsibility of the recipient.